Privacy Policy

Last updated: 06 September 2026

CRAFTVAULT TRADING AND CONSULTANTS PRIVATE LIMITED ("Company", "we", "us") operates QonectCard (https://qonectcard.com). This Privacy Policy explains how we collect, use, disclose and protect your personal data. By using the Platform you consent to the practices described here.

1. Company Information

CRAFTVAULT TRADING AND CONSULTANTS PRIVATE LIMITED | CIN: U52590DL2015PTC284185 | GSTIN: 09AAGCC1729F1ZS
F-3, 1st Floor, Sharda Chambers-II, D Block, Central Market, Prashant Vihar, New Delhi - 110085, Delhi, India

2. Data We Collect

  • Account data: name, email address, phone number, password (hashed), profile photo.
  • vCard content: business details you choose to publish — occupation, company, contact details, services, products, gallery images, social links.
  • Visitor data: name, email, phone and messages submitted through contact/enquiry forms on vCards; appointment booking details.
  • Usage data: pages viewed, browser type, device, approximate location (city-level from IP), referring page.
  • Payment data: handled by our payment gateways; we store only transaction references, not card details.

3. How We Use Data

  • To create and manage your account and vCards;
  • To display your published vCard content to Visitors;
  • To deliver enquiries, appointment requests and order notifications to the vCard owner;
  • To process subscriptions and payments;
  • To provide support, prevent fraud and improve the Platform;
  • To send service-related communications (transactional). Marketing emails are sent only with consent and include opt-out.

4. Legal Bases (Digital Personal Data Protection Act, 2023)

We process personal data on the bases of: your consent (registration, marketing); performance of a contract (providing the Platform per our Terms); and legitimate interests (security, fraud prevention, service improvement).

5. Sharing of Data

We do not sell personal data. We share it only with:

  • Service providers: hosting, payment gateways, email/SMS/WhatsApp delivery, analytics — under contract, for defined purposes;
  • Buyers of a vCard's enquiry: when a Visitor submits an enquiry, their details go to the vCard owner to enable the requested contact;
  • Legal authorities: where required by law, court order, or to protect rights and safety.

6. Data Retention

Account and vCard data are retained while your subscription is active. Enquiry and visitor submissions are retained as long as needed to provide the service, after which they are deleted or anonymised. Backup copies may persist for a limited period.

7. Data Security

We use industry-standard measures: TLS/HTTPS encryption in transit, hashed passwords, access controls and periodic reviews. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may:

  • Access, correct or update your personal data from your profile settings;
  • Request deletion of your account and associated data;
  • Withdraw consent for marketing communications;
  • Object to or restrict certain processing;
  • Grievance redressal: contact our Grievance Officer at [email protected]. Per the Consumer Protection (E-Commerce) Rules, 2020 and IT Rules, every grievance is acknowledged within 48 hours of receipt and disposed of within one month from the date of receipt.

9. Cookies

We use essential cookies for authentication and session management, and analytics cookies to understand usage. You may accept or decline non-essential cookies via the cookie banner. Declining may limit some features.

10. Children's Privacy

The Platform is not directed at children under 18. We do not knowingly collect data from children. If you believe a minor has provided data, contact us for deletion.

11. International Transfers

Data may be processed in India or in other countries where our service providers operate, subject to appropriate safeguards.

12. Changes to This Policy

We may update this Policy periodically. The "Last updated" date shows the current version. Material changes will be highlighted on the Platform.

13. Contact / Grievance Officer

Grievance Officer: Rajneesh Kumar Singh
[email protected] | F-3, 1st Floor, Sharda Chambers-II, D Block, Central Market, Prashant Vihar, New Delhi - 110085, Delhi, India
Acknowledgment: within 48 hours | Resolution: within 1 month

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