Refund & Cancellation Policy

Last updated: 06 September 2026

This Refund & Cancellation Policy applies to all subscription purchases on QonectCard (https://qonectcard.com), operated by CRAFTVAULT TRADING AND CONSULTANTS PRIVATE LIMITED (GSTIN: 09AAGCC1729F1ZS).

1. Company Information

CRAFTVAULT TRADING AND CONSULTANTS PRIVATE LIMITED | CIN: U52590DL2015PTC284185 | GSTIN: 09AAGCC1729F1ZS
F-3, 1st Floor, Sharda Chambers-II, D Block, Central Market, Prashant Vihar, New Delhi - 110085, Delhi, India

2. Digital Service — Nature of Product

QonectCard is a digital SaaS product (digital business cards and related services). Access begins immediately upon successful payment. By completing a purchase, you acknowledge that the service starts instantly and that statutory cancellation rights for off-premises contracts do not apply in the same manner as physical goods.

3. Free Trial

New accounts may include a free trial period. Trial accounts are not charged. If you do not upgrade before the trial ends, your vCards may be deactivated until a plan is purchased.

4. Cancellation by You

4.1. You may cancel a paid subscription at any time from your dashboard or by writing to [email protected].
4.2. Cancellation stops future renewals. Your plan remains active until the end of the current billing period.
4.3. After the billing period ends, your vCards may be deactivated and data may be retained for a grace period before deletion.

5. Refund Eligibility

Refunds are considered on a case-by-case basis under the following conditions:

  • Duplicate payment: charged twice for the same order — full refund of the duplicate;
  • Payment failure from our side: payment captured but plan not activated and not resolvable — full refund;
  • Unserviceable order: service demonstrably cannot be delivered due to our fault — pro-rata refund for the unused period;
  • Technical defect: a verified platform defect materially prevents you from using the paid features, reported within 7 days of purchase and not resolved within a reasonable time — pro-rata refund.

Refunds are generally not provided for: change of mind after service usage; partial periods after cancellation; failure to cancel before auto-renewal; accounts terminated for violation of our Terms.

6. Refund Process & Timeline

6.1. Request refunds at [email protected] with your registered email, order/transaction ID, and reason.
6.2. We acknowledge every request within 48 hours and review and respond within 7 working days.
6.3. Approved refunds are processed to the original payment method within 7–10 working days of approval. Bank/gateway processing times may add delay.
6.4. Where GST was charged on the original payment, refunds are adjusted net of applicable GST as required by law.

7. Chargebacks

Please contact us before initiating a chargeback; most issues resolve faster directly. Unwarranted chargebacks may result in account suspension.

8. Governing Law

This Policy is governed by the laws of India; courts of Delhi have exclusive jurisdiction.

9. Contact

[email protected] | F-3, 1st Floor, Sharda Chambers-II, D Block, Central Market, Prashant Vihar, New Delhi - 110085, Delhi, India